Get help with your service, without the back-and-forth.
Choose the issue, answer the right checks, and send us a clearer support request. The portal builds a useful fault summary before anything reaches the team.
How can we help today?
These cards pre-fill the support form and change the diagnostic questions.
Report a broadband issue
No internet, slow speeds, dropouts, WiFi issues or unusual router lights.
Start broadband request →Report a phone or VoIP issue
Problems with calls, numbers, handsets, base stations or VoIP services.
Start phone request →Report a 4G router issue
Signal, SIM, setup, router lights, trial routers or connection problems.
Start 4G request →Request a callback
Tell us what you need and when you would prefer us to contact you.
Request callback →Helpful guides
Quick checks for broadband, handsets, service changes and 4G routers.
View guides →Track a support request
Already reported something? This will become the case tracking area.
Tracking coming next →Helpful guides
Separate guide pages for common checks customers may need before submitting a support request.
Broadband problems
No internet, slow speeds, dropouts, WiFi and router light checks.
Open guide →Phone and VoIP help
Calls, handsets, base stations, dial tone and inbound/outbound issues.
Open guide →PSTN and service changes
Older line checks, VoIP migration and services that may depend on a line.
Open guide →4G router help
SIM, signal, router position, restart checks and trial/permanent use.
Open guide →Before you start
If it is safe to do so, try rebooting your router, handset base or 4G router before submitting a fault. If the service is business-critical or completely down, mark it clearly as urgent.
Useful information to have ready
Business name, service address, best contact number, when the issue started, which users/devices are affected, and photos of router or handset lights if available.
Start a support request
The questions below change depending on the issue type. Backend is still in demo mode, but the summary is already useful.
Track a support request
Phase 2: customers enter a reference and secure token or magic link to see status updates without needing a full login.