CW
The Calls Warehouse
Customer Portal
Helpful guide · Existing customer support
4G router help
Use this when a 4G router is slow, not connecting, dropping out, or showing unusual lights.
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Quick checks
Use this when a 4G router is slow, not connecting, dropping out, or showing unusual lights.
Restart the router
Turn the router off, wait 30 seconds, then turn it back on and allow a few minutes for it to reconnect.
Check SIM and signal
Check the SIM is seated correctly and note the signal lights.
Try another position
4G performance can change with building materials, windows, height and local network conditions.
Confirm use type
Tell us whether it is a trial, backup, temporary connection or permanent service so we can handle it correctly.
Include router location, signal lights, SIM details if known, and whether all connected devices are affected.
Still having problems? The portal will ask the right questions and build a clean support summary.
Start support request