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4G router help

Checks for SIM, signal, router position and restart issues.

📶 4G router help

Checks for SIM, signal, router position and restart issues.

Turn the 4G router off, wait 30 seconds, then turn it back on. Allow a few minutes for it to reconnect to the mobile network.

Check the SIM is seated correctly and note the signal lights. If the router has been moved, try returning it to the previous working location.

4G performance can change depending on building materials, windows, height and local network conditions. A small move can make a big difference.

Tell us whether the router is being used as a trial, backup, temporary service or permanent connection so we can handle it correctly.

If possible, include the router location, signal lights and whether the issue affects all connected devices.

Still having problems? Send the checks through the portal so the team has the right information upfront.