PSTN and service change help
Checks for older lines, VoIP migration and services that may depend on a line.
馃殾 PSTN and service change help
Checks for older lines, VoIP migration and services that may depend on a line.
1. Check what uses the line
Phones, alarms, payment terminals, lift emergency phones, door entry, broadband and router services may all depend on older lines.
2. Confirm the number you need to keep
If a phone number is important to the business, make sure it is clearly confirmed before any change or migration is started.
3. Check broadband suitability
VoIP services need a suitable broadband connection. If the connection is unreliable, that should be reviewed before moving key calls onto it.
4. Plan before the last minute
Leaving legacy service changes too late can increase disruption risk, especially where multiple services depend on the same line.
Still having problems? Send the checks through the portal so the team has the right information upfront.
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